Terms & Conditions

Effective Date: 25/01/2025
Last Updated: 25/01/2025

Welcome to Treehouse! These Terms and Conditions govern your use of our services, including:

• Applications for accommodation.

• Access to our websites: treehousetoowong.com, enquiry.treehousetoowong.com, and apply.treehousetoowong.com (collectively, “the Websites”).

These services are operated by Treehouse Toowong Pty Ltd (“Treehouse,” “we,” “us,” or “our”).

By accessing or using our services and Websites, you agree to these Terms. If you do not agree, you must not use our services or Websites.

1. Application Terms

1.1 Eligibility Criteria

Applicants must meet Treehouse’s eligibility criteria, which include but are not limited to:

• Being 18 years or older.

• Providing valid identification, such as:

  • Passport.

  • Driver’s license.

• For student applications, providing proof of enrolment in an educational institution.

1.2 Submission Requirements

To submit an application, you must:

• Complete the application form accurately and in full, ensuring:

  • All mandatory fields are completed.

  • Information provided is truthful and up-to-date.

• Provide supporting identification documents, such as:

  • Valid photo ID (e.g., driver’s license or passport).

1.3 Application Review and Outcomes

• Treehouse will review applications within 10 business days of submission.

• All applicants will be notified of the outcome via:

  • The email address provided during the application process.

• Submission of an application does not guarantee accommodation.

1.4 Misrepresentation

• Providing false or misleading information during the application process may result in:

  • Immediate cancellation of your application.

  • Forfeiture of any associated offers.

2. Website Terms of Use

These Terms apply to your use of the following Websites:

• treehousetoowong.com.

• enquiry.treehousetoowong.com.

• apply.treehousetoowong.com.

2.1 Access to the Websites

• Access to the Websites is provided on a temporary basis.

• Treehouse may withdraw or amend access without notice.

• You are responsible for ensuring that:

  • All persons accessing the Websites through your internet connection comply with these Terms.

2.2 Website Content

• Content is provided for general informational purposes only and does not constitute advice.

• While we strive to ensure accuracy, we do not warrant that:

  • All content is free from errors.

  • All content is up to date.

2.3 Acceptable Use

You agree not to:

• Post harmful, offensive, or illegal content on the Websites.

• Attempt to gain unauthorized access to the Websites or any associated systems.

• Introduce viruses, malicious software, or disrupt the functionality of the Websites.

3. Privacy and Data Use

3.1 Privacy Compliance

• Treehouse complies with the Privacy Act 1988 (Cth).

• Personal information will be handled in line with our Privacy Policy.

3.2 Data Collection and Use

• Data collected includes, but is not limited to:

  • Application details.

  • Browsing activity.

  • Communication records.

• This data will be used exclusively to:

  • Process applications.

  • Communicate with applicants.

  • Improve our services.

4. Intellectual Property

• All intellectual property rights in the Websites and their content belong to:

  • Treehouse.

  • Our licensors.

• You may download or print extracts for personal use but must not:

  • Modify content.

  • Use content for commercial purposes without written permission.

5. Limitation of Liability

5.1 General Exclusions

To the fullest extent permitted by law, Treehouse excludes liability for:

• Loss of profits, business, or revenue.

• Business interruption or indirect/consequential losses.

• Bugs, viruses, or other harmful elements from the Websites.

5.2 Statutory Rights

• These Terms do not exclude or limit any rights guaranteed under Australian Consumer Law.

6. Third-Party Links

• The Websites may contain links to third-party resources.

• Treehouse has no control over these resources and accepts no responsibility for:

  • Their content.

  • Their availability.

7. Disputes and Complaints

7.1 Dispute Resolution

• If you have concerns regarding your application or use of the Websites, contact us at:

  • hello@treehousetoowong.com.

• Treehouse aims to resolve disputes:

  • Amicably.

  • Promptly.

7.2 Governing Law

• These Terms are governed by Australian law.

• Any disputes will be subject to the exclusive jurisdiction of the Australian courts.

8. Updates to Terms

• Treehouse reserves the right to update these Terms at any time.

• Significant changes will be communicated via:

  • Email.

  • The Websites.

9. Collection and Use of Identity and Supporting Documents

9.1 Purpose of Collection

Treehouse may collect copies of the following documents as part of the application process:

• Driver’s license (front and back) or passport for:

  • Identity verification.

• Visa information and university enrolment acceptance letters for:

  • Supporting your application and eligibility.

These documents are collected to:

• Verify your identity and eligibility for accommodation.

• Prevent fraud and ensure the security of our services.

• Comply with legal or regulatory requirements.

9.2 Consent

By submitting any of the above documents during your application, you consent to:

• Their collection, use, and storage in accordance with:

  • These Terms.

  • Our Privacy Policy.

9.3 Storage and Security

Treehouse will securely store your documents to protect them from:

• Unauthorized access.

• Misuse.

• Disclosure.

Measures include:

• Encrypting digital copies of your documents.

• Limiting access to authorized personnel only.

• Storing physical copies (if applicable) in a locked, secure location.

9.4 Optional Uploads

• Submission of visa information and university enrolment acceptance letters is optional.

• Choosing not to upload these documents will not negatively impact your application if other required documents are provided.

9.5 Retention and Disposal

• Your documents will only be retained for as long as necessary to:

  • Fulfill the purposes outlined in Section 9.1.

• Once no longer required, they will be:

  • Securely deleted.

  • Destroyed.

9.6 Disclosure to Third Parties

Treehouse will not share your documents with third parties unless:

• It is necessary to fulfill legal or regulatory requirements.

• You have provided explicit consent.

9.7 Your Rights

You have the right to:

• Request access to the documents you have provided to Treehouse.

• Withdraw your consent for their use or request their deletion, subject to legal obligations.

For more details, please refer to:

• Our Privacy Policy.

• Contact us at hello@treehousetoowong.com.

10. Contact Us

For questions or concerns about these Terms or the application process, please contact us:

• Email: hello@treehousetoowong.com.

• Phone: 0459 159 899.

• Address: 52 High Street, Toowong QLD 4066.