Effective Date: 25/01/2025
Last Updated: 25/01/2025

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Welcome to Treehouse! These Terms and Conditions govern your use of our services, including:

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• Applications for accommodation.

• Access to our websites: treehousetoowong.com, enquiry.treehousetoowong.com, and apply.treehousetoowong.com (collectively, “the Websites”).

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These services are operated by Treehouse Toowong Pty Ltd (“Treehouse,” “we,” “us,” or “our”).

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By accessing or using our services and Websites, you agree to these Terms. If you do not agree, you must not use our services or Websites.

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1. Application Terms

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1.1 Eligibility Criteria

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Applicants must meet Treehouse’s eligibility criteria, which include but are not limited to:

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• Being 18 years or older.

• Providing valid identification, such as:

  • Passport.

  • Driver’s license.

• For student applications, providing proof of enrolment in an educational institution.

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1.2 Submission Requirements

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To submit an application, you must:

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• Complete the application form accurately and in full, ensuring:

  • All mandatory fields are completed.

  • Information provided is truthful and up-to-date.

• Provide supporting identification documents, such as:

  • Valid photo ID (e.g., driver’s license or passport).

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1.3 Application Review and Outcomes

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• Treehouse will review applications within 10 business days of submission.

• All applicants will be notified of the outcome via:

  • The email address provided during the application process.

• Submission of an application does not guarantee accommodation.

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1.4 Misrepresentation

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• Providing false or misleading information during the application process may result in:

  • Immediate cancellation of your application.

  • Forfeiture of any associated offers.

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1. Website Terms of Use

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These Terms apply to your use of the following Websites:

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• treehousetoowong.com.

• enquiry.treehousetoowong.com.

• apply.treehousetoowong.com.

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2.1 Access to the Websites

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• Access to the Websites is provided on a temporary basis.

• Treehouse may withdraw or amend access without notice.

• You are responsible for ensuring that:

  • All persons accessing the Websites through your internet connection comply with these Terms.

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2.2 Website Content

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• Content is provided for general informational purposes only and does not constitute advice.

• While we strive to ensure accuracy, we do not warrant that:

  • All content is free from errors.

  • All content is up to date.

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2.3 Acceptable Use

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You agree not to:

• Post harmful, offensive, or illegal content on the Websites.

• Attempt to gain unauthorized access to the Websites or any associated systems.

• Introduce viruses, malicious software, or disrupt the functionality of the Websites.

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1. Privacy and Data Use

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3.1 Privacy Compliance

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• Treehouse complies with the Privacy Act 1988 (Cth).

• Personal information will be handled in line with our Privacy Policy.

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3.2 Data Collection and Use

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• Data collected includes, but is not limited to:

  • Application details.

  • Browsing activity.

  • Communication records.

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• This data will be used exclusively to:

  • Process applications.

  • Communicate with applicants.

  • Improve our services.

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1. Intellectual Property

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• All intellectual property rights in the Websites and their content belong to:

  • Treehouse.

  • Our licensors.

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• You may download or print extracts for personal use but must not:

  • Modify content.

  • Use content for commercial purposes without written permission.

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1. Limitation of Liability

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5.1 General Exclusions

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To the fullest extent permitted by law, Treehouse excludes liability for:

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• Loss of profits, business, or revenue.

• Business interruption or indirect/consequential losses.

• Bugs, viruses, or other harmful elements from the Websites.

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5.2 Statutory Rights

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• These Terms do not exclude or limit any rights guaranteed under Australian Consumer Law.

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1. Third-Party Links

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• The Websites may contain links to third-party resources.

• Treehouse has no control over these resources and accepts no responsibility for:

  • Their content.

  • Their availability.

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1. Disputes and Complaints

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7.1 Dispute Resolution

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• If you have concerns regarding your application or use of the Websites, contact us at:

  • hello@treehousetoowong.com.

• Treehouse aims to resolve disputes:

  • Amicably.

  • Promptly.

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7.2 Governing Law

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• These Terms are governed by Australian law.

• Any disputes will be subject to the exclusive jurisdiction of the Australian courts.

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1. Updates to Terms

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• Treehouse reserves the right to update these Terms at any time.

• Significant changes will be communicated via:

  • Email.

  • The Websites.

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1. Collection and Use of Identity and Supporting Documents

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9.1 Purpose of Collection

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Treehouse may collect copies of the following documents as part of the application process:

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• Driver’s license (front and back) or passport for:

  • Identity verification.

• Visa information and university enrolment acceptance letters for:

  • Supporting your application and eligibility.

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These documents are collected to:

• Verify your identity and eligibility for accommodation.

• Prevent fraud and ensure the security of our services.

• Comply with legal or regulatory requirements.

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9.2 Consent

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By submitting any of the above documents during your application, you consent to:

• Their collection, use, and storage in accordance with:

  • These Terms.

  • Our Privacy Policy.

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9.3 Storage and Security

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Treehouse will securely store your documents to protect them from:

• Unauthorized access.

• Misuse.

• Disclosure.

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Measures include:

• Encrypting digital copies of your documents.

• Limiting access to authorized personnel only.

• Storing physical copies (if applicable) in a locked, secure location.

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9.4 Optional Uploads

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• Submission of visa information and university enrolment acceptance letters is optional.

• Choosing not to upload these documents will not negatively impact your application if other required documents are provided.

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9.5 Retention and Disposal

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• Your documents will only be retained for as long as necessary to:

  • Fulfill the purposes outlined in Section 9.1.

• Once no longer required, they will be:

  • Securely deleted.

  • Destroyed.

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9.6 Disclosure to Third Parties

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Treehouse will not share your documents with third parties unless:

• It is necessary to fulfill legal or regulatory requirements.

• You have provided explicit consent.

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9.7 Your Rights

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You have the right to:

• Request access to the documents you have provided to Treehouse.

• Withdraw your consent for their use or request their deletion, subject to legal obligations.

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For more details, please refer to:

• Our Privacy Policy.

• Contact us at hello@treehousetoowong.com.

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1. Contact Us

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For questions or concerns about these Terms or the application process, please contact us:

• Email: hello@treehousetoowong.com.

• Phone: 0459 159 899.

• Address: 52 High Street, Toowong QLD 4066.